Need more information about our return and exchange policy?

We want you to be completely satisfied with your purchase. however we understand that there may be times an item needs to be returned or exchanged. No worries! Returns are excepted for store credit only within 7 days from your delivery date. The store credit amount will be your total minus the shipping cost. Exchanges can be made up to 7 days from the delivery date. If you are exchanging it must be for the same value. 


How to Return Or Exchange?

You must email  and let us know your item isn't working out. Exchanges and returns are only accepted within 7 days of delivery date. You will be provided with a return form that needs to be completed and sent with your exchange/return. 

Please provide proper notes in your order that is shipping back to us. Your notes should have your order number and item you are exchanging it for. Once received in sellable condition a store credit code will be issued to you via email that never expires for the amount paid minus the shipping cost.  If the item is not damaged or fault of Unicorn Universe the customer is responsible for the return shipping fees.

I Was Emailed From Your Fraud Department Asking For My ID and Card Used. Why Was This? 

This day in age fraudulent activity has increased tremendously and we have taking the extra steps to protect you as a Unicorn Babe and us as a company. If your shipping and billing addresses do not match we will request that you provide us a copy of your ID and the card you used to purchase the order. 

Shoe Return Policy

We want you to be fully satisfied with every item you purchase from Unicorn Universe. If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 7 days from the delivery date if the following conditions are met:  

  • All items must be unworn, 
  • All Items must be in their original packaging.
  • You must include the original invoice/packing slip, and be


Wardrobing & Excessive Returns

Our Customer Protection Team also handles situations in which a customer's return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #Unicorn, we must ensure the safety, welfare, and comfort of all #Unicorns across the globe.