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order inquiry :

ONCE A ORDER IS PLACED IT CAN NOT BE CANCELLED FOR ANY REASON! ONLY A STORE CREDIT WILL BE ISSUED IF A ITEM AND/OR ITEMS NEED TO BE CHANGED! Please allow up to 14 business days to receive your order. In most cases items ship within 1-2 days from the date the order was placed however sometimes order volume can be higher than expect at certain times of the year. If you order a small package it will ship in our 3 day shipping class unless a alternate shipping method is selected. Larger more expensive items ship in our 2 day shipping class.


Need it by a certain date? Simply tap the pink envelope on our site and drop us a line letting us know the date you need it by the item and size. We will get back to you immediately confirming if we can get your package to you in time. 


Wish to have your package overnighted? No problem. The cost of over night shipment is a additional $28.00 usd. The option is only available to the 50 United States. Simply select the overnight as your shipping method.


Once your package has been shipped a valid tracking number will be provided to you via email. You may check your packages journey on USPS.COM until it is delivered to your door step. For if ANY reason your package does not make it or is stolen/ lost in U.S mail Unicorn Universe is not responsible. Once a package shows it has been scanned in to the USPS system the responsibility then lies on USPS to care for and delivery your merchandise. If you do not receive your merchandise or miss the delivery please contact USPS.COM or visit your local post office and provide them with the tracking number that was provided to you and they will further assist you in retrieving your merchandise or filing a claim. All orders include $50.00 insurance at no additional cost. If your order is valued at more then $50.00 and you would like to increase the insurance amount please contact us via email at Increasing package insurance will be an additional cost.

Need more information about our return and exchange policy?
We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned or exchanged. No worries! Returns are excepted for store credit only. Exchanges can be made up to 10 days after the processed order ships to you.

Listed below are the details for information on how to return or exchange your purchase.

Simply email us and let us know your item isn't working out.  Ship it back to: P.O Box 13846 Atlanta, Ga 30324. Once received in saleable condition a store credit code will be issued to you via email that never expires for the amount paid minus the shipping cost.  If the item is not damaged or fault of Unicorn Universe the customer is responsible for the return shipping fees.